Booking Condition & Payment Guide:

1. Deposit & Final payment

  • A deposit which is equal to 50% of the total excursion cost is required at the time of booking. The balance payment should be settled to our guide on arrival.
  • Receipt of your deposit or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.
  • The Terms and Conditions below form the basis of the contractual relationship between GO VIETNAM TRAVEL CO., LTD (Business Certificate Number: 0107940380)– and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as their quotations, itineraries and other relevant communication from our travel advisors.

2. Methods of Payment: You can choose one of the 3 below payment options

    1. Online Payment with VTC PAY: Visa, MasterCard, American Express, and JCB Card accepted.
      1. Payment via VTC PAY will be NO MORE BOOKING FEE or CREDIT CARD FEEWe connect with VTCPAY Payment Gateway to accept Online Card Payment (https://vtcpay.vn/). All of your card information is processed through SSL   protocol with international card security standard. Your card information will not be stored at our system (Merchant).
      2. Note: Payment via Paypal will be acceptable with 3% of the amount will be added for service charges
    2. Made by telegraphic transfer, internet transfer to our following Go Vietnam Travel (owned by GO VIETNAM TRAVEL CO., LTD) nominal account details: (Contact our sale or company bank information)
      Note:Payment via Company bank account will be acceptable with 10% charge more for Vietnamese Government TAX. 
    3. Cash on arrival: You can pay your your balance by Cash in any currencies

3. Cancellation & Refunds

Cancellation by passengers:

We would deeply regret your decision to cancel your trip; however we realize that there are many valid reasons that this can happen. In the event of cancellation we will refund any payment made to Go Vietnam Travel (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.

The cancellation fee will be calculated as follows:

  • More than 40 days prior to trip departure: 10% of the deposit paid is non-refundable. This will be saved for your next trip with us. The rest of the deposit paid will be refunded (bank fee levied by your end)
  • 40 – 30 days prior to trip departure: 35% charged of the deposit paid
  • 29 – 15 days: 50% charged of the deposit paid
  • 14 – 10 day: 75% charged of the deposit paid
  • Less than 10 days or No show: 100% charged of the deposit paid

After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

4. Travel Documentation

All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Go Vietnam Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

5. Health Requirements

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.

6. Insurance

Go Vietnam Travel not include any Asia Destination Life Tourist Accident/Casualty Insurance and all insurance are not part of our package or customize or excursion. We highly recommend that you purchase full coverage travel insurance from you country of origin.

7. Complaints and Claims

Shall you feel unsatisfied with any service Go Vietnam Travel has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your excursions. In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Go Vietnam Travel will not be liable for any claims made later than 15 days after the completion of your excursions.

8. Communications

You can contact Go Vietnam Travel via the web form from Govietnamtravel.aisa email, fax, or phone. If for any reason, you fail to receive any reply from Go Vietnam Travel in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Go Vietnam Travel customer service center at info@govietnamtravel.aisa  or phone at +84 82 939 2333 immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions.

9. Liability & Responsibility

  • Go Vietnam Travel provides Go Vietnam Travels information and Vietnam tour bookings. Go Vietnam Travel publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Go Vietnam Travel will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.
  • Go Vietnam Travel shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Go Vietnam Travel.
  • Go Vietnam Travel shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Go Vietnam Travel’s control. Neither Go Vietnam Travel nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes
  • Go Vietnam Travel is not responsible for a client’s failure to comply with customs regulations.
  • Go Vietnam Travel is not responsible for the theft or loss of any customer’s valuables or items of personal property due to the negligence of the customer.
  • Go Vietnam Travel reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Go Vietnam Travel has cancelled any tour prior to the commencement of the tour, Go Vietnam Travel is liable for a full refund of the money received from the client.
  • Many of Vietnam Tours, day trips or tours include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Go Vietnam Travel, its employees and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.
  • Go Vietnam Travel reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

10. Modification or Discontinuance of Service

Go Vietnam Travel reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.

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